Job Description

About The Role

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. We would love for you to include a supporting statement as part of your application letting us know why you are interested in this role.

 
About the role

Contract: Fixed term contract until 29th November 2025

Location: Home Based 

 

We would love to see a supporting statement included with your application so we can get to know you a little more! 

 

This role will support the delivery of Alzheimer’s Society’s online Dementia Support Forum service and wider Online Communities initiatives. The role involves working with Online Community Assistants and Coordinators to ensure effective day-to-day operation of the service which could include offering support directly to a service user, handling queries that come through via our mailbox, or working on projects to help develop the support that we offer.

This is a remote role with occasional travel to one of our Alzheimer’s Society offices. This role is full-time, 35 hours per week, and the successful candidate will need to be able to work every Saturday and Sunday as well as three days during the week. We can be flexible in terms of which three days during the week you work.

You will:

• Support the delivery of the Dementia Support Forum service (including on weekends), working closely with colleagues to review community activity, handle live issues, and provide clear handover communication to the rest of the team
• Support our volunteer moderators and hosts, who are geographically dispersed and work from home, acknowledging their contributions, offering support and handling their queries in an empathetic manner
• Support Online Community Coordinators in responding to requests and enquiries about the service, building effective working relationships with colleagues from other departments and directorates
• Maintain a watching brief on community discussions and take necessary action to respond to inappropriate content, and moderate in line with our terms and conditions
• Assist with the management of conflict among community members
• Support the effective collection of service data from multiple sources including community discussions, emails, the community software platform and Google Analytics

About you

We are looking for a highly motivated individual, with experience or training in community management, online content moderation, or digital communications. It would be desirable if you had an understanding of dementia and the needs of people affected by dementia.

You will:

• Be empathetic and non-judgmental in your approach with a commitment to equal opportunity
• Have good communication skills to meet the diverse needs of our community and their needs
• Be an excellent written and verbal communicator with proven ability to listen well to others, and to express views in a clear, empathetic and understanding manner
• Be computer and internet literate, with a good knowledge and experience in using online communities and social media platforms

Closing date: 30th October 2024

Interview date: 7th and 8th November 2024

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.

As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

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Job Tags

Full time, Contract work, Fixed term contract, Remote job, Flexible hours, Weekend work, Sunday, Saturday, 3 days per week,

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