Job Description

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized, academic medical center with opportunities across the continuum of care. Come join UMMC and discover the atmosphere where talents and ideas come together to enhance patient care and advance the science of nursing. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won’t find a more vibrant place to work! 

Job Description

1. Performs complex analysis, design, development, testing and support services for assigned application applications.
2. Responsible for and oversees day to day tracking and follow-up on issues and questions of daily operations.
3. Participates in and oversees applications analysis and impact analysis of new or different applications, processes or changes.
4. Provides advanced application support and guidance to end users and provides technical guidance to less experienced personnel. Serves as a point of contact for application problems. Assesses problems and identify resolutions.
5. Develops testing scripts and participates in testing.
6. Makes recommendations with some guidance and provide alternatives with regards to various development and support initiatives.
7. Prepares written documentation of various types; application documentation, analytical reports, functional specifications, training manuals, status reports, etc.

Qualifications

• Education and Experience

• Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required. 
• Two years of progressively responsible experience in information applications, including one year performing programming or applications analysis, or equivalent, such as business analysis, is required.
• Experience working in a healthcare environment.
• Epic Resolute Hospital Billing Administration Certification required.
• Epic Resolute Hospital Billing Claims and Remittance Administration Certification a plus.

• Knowledge, Skills and Abilities

• Ability to perform and teach analysis and problem solving principles with emphasis in user relations, data gathering techniques, and management information applications to IT staff is required. Serves as a resource to others in the resolution of complex problems and issues.
• Demonstrates ability to develop complex specifications for all aspects of applications, and familiarity with problem analysis, hardware/software configurations and application integration.
• Able to teach application functionality, design standards, process changes to the end user community and train the trainer.
• Makes recommendations regarding the integration/relationship between and among organizational applications.
• Effective customer service skills, with the ability to work with all levels within the organization.
• Ability to teach a project team of analysts, end users and consultants skills required to coordinate daily activities, delegate responsibilities, tasks and review/validate work.
• Effective verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations.
• Able to teach application functionality, design standards, and problem solving tools.
• Excellent organization skills; demonstrates confidence and creativity.
• Adheres to applications security and control procedures in accordance with departmental, vendor standards and regulatory bodies. Makes recommendations as necessary.

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