Job Description
Join a team recognized for leadership, innovation and diversity As a Global Director Service Quality at Honeywell Building Solutions - Services, you will play a crucial role in ensuring the highest level of service quality across our organization. Your strategic leadership and expertise in quality management will drive continuous improvement initiatives and ensure compliance with ISO 9001 certification requirements.
You will collaborate with cross-functional teams to establish and maintain a robust Quality Management System (QMS) and develop training programs to enhance the skills of our staff. Your role will be instrumental in maintaining our reputation for delivering exceptional service to our customers in the building solutions sector.
Reporting directly to our Chief Operations Officer (COO), as the Service Quality Director, your impact will be far-reaching, ensuring the unwavering delivery of exceptional service quality and driving continuous improvement initiatives.
Key Responsibilities: - Establish and maintain a robust Quality Management System (QMS), ensuring compliance with ISO 9001 certification requirements.
- Oversees and manages quality, including QMS that drives compliance, certification, training and development, standardization and fit for purpose solutions.
- Develop and implement service quality strategies to optimize customer satisfaction and drive business growth.
- Collaborate with cross-functional teams to ensure effective service delivery quality and customer support.
- Manage and allocate resources, including budgeting and staffing, to meet business objectives.
- Establish and maintain strong relationships with key stakeholders, including customers and internal teams.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
YOU MUST HAVE - Minimum of 8 years of experience in service quality management or related roles.
- Demonstrated leadership experience, with the ability to effectively manage and develop a team.
- Strong background in quality management and ISO 9001 certification requirements.
- Proven track record of driving customer satisfaction and achieving business targets.
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
- Strategic mindset and ability to make data-driven decisions.
WE VALUE - Bachelor's degree. Advanced degree such as a Master's degree or MBA is preferred.
- Strong leadership skills and ability to inspire and motivate a team.
- Proven ability to drive change and lead organizational transformation.
- Passion for customer success and commitment to delivering exceptional service.
- Strategic thinking and ability to identify and capitalize on business opportunities.
- Strong problem-solving and decision-making skills.
- Ability to navigate complex organizational structures and collaborate effectively with cross-functional teams.
All applicants for employment with Honeywell will be considered without regard to sex, race, color, ethnicity, affectional or sexual orientation, gender identity, physical or mental disability, genetic information, age, pregnancy, religion/creed, marital status, civil union status, protected veteran status, national origin, citizenship, or any other legally protected status.
Additional Information - JOB ID: HRD238679
- Category: Customer Experience
- Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
- Exempt
Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Job Tags