Job Description

Duties: The Senior XD Research - Research Operations Manager handles the operational aspects of the Experience Design (XD) Research team's research practice, freeing up XD Researchers to focus on conducting research and applying research insights in meaningful ways.

This includes:

• Participant management: recruiting, screening, scheduling, and distributing incentives to research participants
• Knowledge management: maintain the team insights repository, including creating and overseeing processes by which new research is added and existing research is distributed, maintained, updated, and archived
• Governance: create processes and guidelines for consent, data privacy, and asset/information storage
• Communication and advocacy: sharing, socializing, and evangelizing the value of user research throughout an organization
• Tools: strategic procurement and management of tools and platforms to increase efficiencies and scale research
• Work tracking and team capacity: assist the team in reporting and tracking the work they're doing for departmental visibility

Desired Experience:

• We're seeking someone with at least 3 years' experience in design or research operations and a combined total of 7 years' experience in design or research operations, user research, program and/or project management or other relevant experience
• Previous experience in a dedicated research-operations role is strongly preferred
• Previous experience in healthcare research settings is preferred

Duties :

• Speaks directly with the patients, providers and other users of our digital products;
• Conducts generative research to understand user needs and evaluative research to assess conceptual prototypes of digital experiences.
• Conduct and coordinate studies and synthesize the research into findings for consideration and discussion on the Product team.
• Establishes the goals of the research, the methods they will use to gather data, and the budget and timelines required
• Creates a deep understanding and empathy for our target customers through sprint cycle rapid-feedback loops
• Creating recruiting screeners, test scripts, interview guides and scheduling research studies
• Utilizing remote, unmoderated usability test platforms (Usertesting.com, UserZoom, etc.) to rapidly turn around concurrent tests
• Provides oversight of vendors that assist with research and / or subject recruitment.
• Understand how research impacts the role of Product Owner and the relevance of research to other Product lines and key stakeholders.
• Recognize how to analyze qualitative data, provide feedback analysis and differentiate from quantitative data in reporting.

Skills: Demonstrated knowledge of design research tools and methods including ethnography, field observation, contextual inquiry, usability testing, and prototype testing.

• Researcher should be able communicate these recommendations clearly to a project or executive team.
• This role is in a Design unit, so good visual communication skills and facility working with Designers is helpful.
• Practices Human-Centered Design (HCD) and product development which aligns with client Clinic's core organizational value that "the needs of the patient come first".
• Experience working in an agile environment (scrum, kanban, scrumban, paired programming etc.)
• Experience providing rapid-feedback research into sprint cycles.
• Experience with Active Listening and Impact Feedback techniques
• Understanding of the Human Centered Design (HCD) process.
• Working knowledge of User Testing, Usability and UX Research methods.
• Ability to perform basic Statistical Analysis and Data Summary.
• Strong abilities in analysis, interpretation and synthesis of findings.
• Excellent interpersonal and communication skills, including confident presentation skills.
• Excellent ability to speak with people with serious and complex medical conditions.
• Self-motivated and excellent organizational skills to lead critical projects.
• End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting).
• Keeps up with Design Research industry knowledge and brings to bear on operations.
• Brings innovation in process or methods to the XD Research section.
• Mentors XD Researchers in their work.
• Demonstrates knowledge of the ethics and professionalism in Design Research Good understanding of the security / sensitivity around patient medical data.
• Experience and training in Personal Identification Information (PII) or Personal Health Information (PHI).
• Experience working with Accessibility concerns for Digital products.

Education: Education: Bachelors Degree in Research, HCI, UX Design, Psychology, Sociology, Anthropology or related field required. If you do not have this qualification, please apply anyway and write a paragraph explaining why you would be a good fit. Master's Degree preferred. 7-11 years of experience in Design Research leading user research projects with demonstrated impact.



Required Skills: RESEARCH OPERATIONS,



Minimum Degree Required: Bachelor's Degree

Hours Per Day: 8.00

Hours Per Week: 40.00

Pay range: $65 to $73 per hour on W2.

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