Job Description

NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.

Technical Writer

Location : Seattle, WA/ NYC, NY or Atlanta, GA

Duration: 4+ Months

Job Responsibilities / Typical Day in the Role

Client is looking for a Support Content Writer to research and write content for our client streaming products (primarily the Max Help Center at help.max.com).

You're something of a computer geek: comfortable with technology, apps, and fixing problems.

You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks.

Your attention to detail is impeccable.

• Work with a focused and fast-paced team to research and write content that answers common customer questions and solves customer problems.
• Ï Write content to support new devices, software updates, promotions, partnerships, shows/movies, and more.
• Ï Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
• Ï Leverage data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches.

Must Have Skills / Requirements

• Support content experience
• Self service content experience
• Need to be a self starter
• Ï Able to translate complicated tasks into clear and easy-to-understand steps
• Ï A self-starter and creative problem solver, with the ability to write content quickly
• Ï Passionate about building and cultivating a best-in-class customer experience
• Ï Excellent interpersonal and communication skills (written and oral)
• Ï Possess a customer-centric point of view
• Ï Product support experience is a plus
• Ï Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment
• Ï Able to work autonomously with direction and mentorship
• Ï Relentlessly positive, with a ‘can't be stopped' attitude

Nice to Have Skills / Preferred Requirements

• If they come from Hulu, xbox from support content experience
• External product experience
• Streaming service experience
• If they have experience on a world wide product
• Product support experience
• Writing chat bot experience
• UX writer

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