Select " APPLY" If you're interested in learning more about this position or you can email resume directly to either recruiter:
KIANA AREVALO - Karevalo@calance.com
SUMIT KUMAR - Sumit.Kumar@calance.com
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** We will NOT accept 3rd Party (C2C) Contractors **
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Title: Service Desk or IT Help Desk
Job Ref #: 42779
Duration: 6 Months to Hire (Contract To Hire)
Location: ONSITE - Dallas, TX 75225
Pay Rate: $28.00 per hour (W2 Only)
This role is 100% ONSITE, no remote work is offered
Shift: MON-FRI 7:00 am- 4:00 pm
Responsibilities Include:
• Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
• Work with Laptops, PCs, Mac's, and peripherals issue
• Triage Level I and Level II trouble tickets
• Resolve print, network and connectivity issues
• Interface with infrastructure, database, and development personnel
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Make regular changes in both Active Directory and Office 365 environments
REQUIRED SKILLS/EXPERIENCE:
**MUST BE AVAILABLE TO INTERVIEW IN-PERSON**
• 2+ years of experience providing Technical Help Desk or Service Desk support (Hardware/Software)
• Excellent communication, documentation and customer service skills
• Experience working with cellular support (Android and iOS)
• Experience working with Windows (PC) and Macintosh and peripherals issue
• Experience working with Citrix
• Experience providing cellular support (Android and iOS)
• Experience providing virtual support
• Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365
• Experience with ticketing systems, such as Remedy or ServiceNow or other ticketing systems
• Experience using SCCM and Active Directory
• Excellent communication and customer service skills
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K VOYA Retirement vesting program
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