Support Specialist Job at KMS Lighthouse, Irving, TX

UmhWUjBMV0RTVitEcWJKTUY0YnpVbnIrT1E9PQ==
  • KMS Lighthouse
  • Irving, TX

Job Description

We are looking for a high-energy, driven Support Specialist to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!

The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US.

Receiving complaints, screening them, distributing to specialized team members, and working on tickets. The Support Engineer will work closely with the team leader, other members of the support team, as well as corroborating with DevOps and the Development teams.

Ideal candidates will be presenting experience as a support engineer for applicative solutions or as a help desk.

REQUIREMENTS

  • At least 1 year of experience in Customer Care/Technical Support or equivalent.
  • Knowledge in Linux systems, utilities and scripting - a must.
  • Love technology, curiosity about new products and approaches, a get-to-know-how-it-works attitude.
  • Excellent communication skills and the ability to interact effectively with technical personnel.
  • Self-motivated, proactive approach, and ability to work well with little direct supervision.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on quality of result.
  • Experience working with Jira- a plus.

Job Tags

Similar Jobs

Lend-A-Loan LLC

Mortgage Loan Originator Job at Lend-A-Loan LLC

We are seeking an experienced mortgage loan officer with strong marketing, communication, and analysis skills to join our team and assist loan applicants in securing the ideal mortgage for their new home purchase. Our organization provides the support, and tools you need... 

Verbit

Legal Transcriptionist - US Job at Verbit

 ...Verbit platform Produce high-quality transcripts using company-issued equipment Full-time...  ...to putting our customers words to work! Join a team of 500 incredible individuals...  ...regard to age, ancestry, color, family or medical care leave, gender identity or... 

Overhead Door Company of Denver

Garage Door Installer Job at Overhead Door Company of Denver

 ...Overhead Door Company of Denver - the leader in the Colorado garage door industry for 70 years - is seeking Garage Door Technicians...  ...40 years. Pay: $23-$33/hour. Responsibilities: Learn to install and service commercial or residential overhead doors. Communicate... 

Expert Technology Services

Digital graphic designer Job at Expert Technology Services

 ...Kforce has a client that is seeking a Digital Graphic Designer in Juno Beach FL. Summary: Are you passionate about making a difference and shaping the future of clean energy initiatives If so we have an exciting opportunity for you as a Digital Graphic Designer. We are... 

Reliance Home Health Caregivers

RN $47 LPN $38 GTUBE SCHOOL NURSE 20 Y/O FEMALE MONDAY 7AM-5PM Job at Reliance Home Health Caregivers

 ...Hello, nurses! We are Reliance Home Health Caregivers!Immediate Hire $47.00 RN/$38.00 LPN. We now need a school nurse to care for a 20 year-old-female,who lives in Chicago Heights, IL. Covering every Monday 7am-5pm. We are a home health care company that specializes...