Job Description

We are seeking an experienced and detail-oriented Senior Technical Writer to join our team. As a Senior Technical Writer, you will play a crucial role in creating clear and comprehensive documentation for our products, services, and technical processes. The ideal candidate should have a strong technical background, exceptional writing skills, and the ability to communicate complex information in a user-friendly manner.

Requirements

Documentation Development:

• Create and maintain high-quality technical documentation, including user manuals, API documentation, installation guides, and release notes.
• Collaborate with subject matter experts to gather information and ensure accuracy of technical content.

User Assistance:

• Develop user guides, FAQs, and tutorials to help end-users understand and effectively use our products and services.
• Work closely with UI/UX designers to create in-app guidance and tooltips.

API Documentation:

• Produce comprehensive and developer-friendly API documentation, ensuring accuracy, clarity, and completeness.
• Collaborate with software engineers to understand and document API functionalities and use cases.

Documentation Review and Editing:

• Review and edit documentation for clarity, consistency, and adherence to style guides.
• Provide feedback to other writers to improve the overall quality of documentation.

Collaboration:

• Collaborate with cross-functional teams, including product managers, software engineers, and quality assurance, to gather information and ensure documentation reflects the latest product features.

Documentation Tools and Processes:

• Stay up-to-date with industry best practices and tools for technical writing.
• Implement and improve documentation processes to enhance efficiency and quality.

Training and Support:

• Provide training and support to junior technical writers as needed.
• Assist in resolving documentation-related queries from internal teams and customers.

Stay Informed on Industry Trends:

• Stay up-to-date with industry trends and emerging technologies related to SDK development.
• Incorporate new technologies and best practices into SDK design and development.

Qualifications

• Education and Experience:

  • Proven experience as a Technical Writer, with a focus on creating technical documentation for software products.

• Writing Skills:

  • Exceptional writing and editing skills with the ability to convey complex technical information in a clear and concise manner.
  • Strong attention to detail and accuracy.

• Technical Acumen:

  • Solid understanding of software development concepts and the ability to grasp complex technical information quickly.

• Documentation Tools:

  • Proficient in using documentation tools such as Markdown, DITA, and version control systems (e.g., Git).

• Communication Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a cross-functional team environment.

Preferred Qualifications

• Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.

Benefits

Mozaic values our employees highly, and to best support them, we offer a wide array of benefits to support everyone with whatever they may need.

• Medical, Dental, and Vision coverage  🩺

  • Premiums 100% covered by Mozaic

  • EAP Access through Spring Health

• Weekly pay  💲

• 401K 🏦

  • Mozaic matches up to 6%
  • Immediate vesting of company contributions

• Paid Time Off  🏝️

  • Unlimited PTO
  • Sick time
  • Holiday schedule - and  your birthday is a Holiday!

• Continual learning and development opportunities  📓

  • Professional organization memberships
  • Certifications and / or degree programs
  • Learning management systems access
  • Conference attendance

• Company-provided technology  💻

  • You pick: Mac or Windows?

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