Job Description

Description

Company: Oak Street Health

Title: Sr. Salesforce Administrator, Call Center Operations

Company Description

The mission of Oak Street Health is to rebuild healthcare as it should be. 

We are a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare.

The Oak Street model integrates outstanding clinical expertise, technology, and teamwork to deliver improved care quality and cost savings. These cost savings are then reinvested into care in our communities, creating a virtuous cycle of improving community health. 

We are a national organization serving over 100,000 patients and we are growing rapidly. We are a diverse team of care providers, service team members, technologists, community outreach experts, business professionals, and more -- all dedicated to our Oaky Values and motivated by our mission. We’re looking forward to getting to know you!

For more information, visit www.oakstreethealth.com.

Role Description:

The Salesforce Administrator, Call Center Operations reports to the Director, Salesforce and is responsible for designing and implementing solutions that optimize the inside sales team’s workflows and help drive efficiency. The Salesforce Administrator, Call Center Operations supports and collaborates with sales team members at all levels, and serves as a go-to resource for all CRM data management and reporting best practices. 

Core Responsibilities:

• Support the Director, Salesforce in administering Salesforce for the inside sales call center, which includes:

  • Managing and responding to end user support and customization requests

  • Managing and customizing dashboards and reports for various teams

  • Performing routine data clean-up functions

  • Performing mass data imports/updates as needed

• Partner with the Business Systems Analyst, Call Center Operations to identify opportunities for improvement and translate business requirements into technical solutions within the CRM

• Serve as a mentor to junior administrators on the team and a resource for guidance on best practices

• Assists in the development and reporting of key sales performance metrics to help drive increased sales productivity

• Other duties as assigned

What are we looking for?

This is an exciting opportunity to drive process improvement in an high-impact way, and contribute to the continued growth of a value based care organization that is changing the way healthcare is delivered.

We are looking for people that have:

• 2-3 years experience as a Salesforce Administrator

• Experience with CRM-integrated contact center technology platforms such as contact routing, outbound dialer, soft phone, etc.

• Advanced experience working with Excel required

• Project management and organizational skills, and a strong ability to prioritize 

• Strong quantitative and qualitative analytical abilities 

• Eagerness for continuous learning and development 

• Excellent interpersonal skills, ability to work across the organization

• A positive and productive attitude towards assisting end users and helping them navigate their day-to-day business processes in Salesforce

• Undergraduate degree

• Some travel required (~10%)

• US work authorization

• Someone who embodies being “Oaky”

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.

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