Job Description

About the Organization:

Interfaith Ministries (IM) for Greater Houston is an inclusive connector of people, faith communities and resources in our nation’s most diverse city, sustaining healthy and respectful lives for vulnerable populations and promoting interfaith relations and volunteerism. 

IM provides four areas of service to the greater Houston community including: Meals on Wheels, Refugee Services, Interfaith Relations and Community Partnerships, and Volunteerism and Civic Service. Each of these programs serve different communities but all are based on our shared beliefs and aspirations of building a more respectful, connected, and caring society.

Service is at the core of what we do at Interfaith Ministries. Through empathy and resilience, our employees help provide support to our community through programming and meaningful connection.

About the Role:

The Social Adjustment Services Case Worker will have the unique opportunity to work with the Refugee Services team. This role is responsible for providing case management services that address multiple, varied client needs such as accessing public benefits, medical care follow-up, emergency service and orientation, and cultural adjustment services.

Main Responsibilities:

• Work closely with Refugee Services (RS) staff to remove clients` barriers to self-sufficiency.
• Conduct outreach to enroll clients in the Social Adjustment Program.
• Enter client information in RS database and ClientTrack System.
• Document all activities provided in clients` case file and RS database and ClientTrack System as required by program guidelines.
• Provide information, referral, and hands-on assistance to clients to resolve a variety of needs.
• Help clients to apply for Food Stamps, Medicaid, RMA, CHIP, Gold Card, SSI, Emergency benefits, and other public benefits.
• Assist clients with medical appointments, going to the doctor, getting medications, and follow up.
• Follow up with clients and report each client’s progress to the supervisor and Refugee Services Staff.
• Refer refugee families to Employment, Match Grant, RCA, ESL, and other appropriate programs.
• Assess clients with special problems and make appropriate referrals to solve such problems to sustain and achieve self-sufficiency.
• Maintain case files on each client served and document all activities per program guidelines.
• Compile and submit reports as required by program guidelines.
• Provide interpretation and transportation to clients as needed.
• Pick up refugees at the airport if needed.
• Perform other duties as assigned.

Qualifications, Skills & Experience:

• Bachelor’s degree required.
• Two-Years-Experience working in case management or with refugee/immigrant populations is preferred. 
• Excellent written and verbal communication skills.
• Fluency in one of the refugee languages (Dari, Pashto, and Spanish) is required. 
• Must enjoy working in a diverse office environment with clients of all backgrounds.
• Energetic, self-motivated team player.
• Intermediate to advanced Microsoft Office computer skills (Outlook, Word, Excel, and PowerPoint).
• High degree of independent judgment, flexibility, and problem-solving skills.
• Must be able to work a flexible schedule including some late nights and weekends.
• Must be willing and able to drive 12 passenger van.
• Must have a valid driver’s license and automobile liability insurance.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Interfaith Ministries for Greater Houston (IM) brings people of diverse faith traditions together for dialogue, collaboration, and service, as a demonstration of our shared beliefs

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