The Service Desk Manager’s role is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all processes and procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking and coordination of all Service Desk functions. The Service Desk Manager is also responsible for planning, designing, and analyzing the organization’s service desk according to best practices, while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions.
The Service Desk Manager is also responsible for staffing, capacity planning, service process design, performance analysis, and developing proactive resolution plans. The Service Desk Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion. The Service Desk Manager will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.Service Desk Manager Responsibilities:
...of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (...
...ShalePro Energy Services, LLC is a natural gas service company. ShalePro Energy Services offers a full suite of best-in-class oil and natural gas field services spanning the Appalachian Basin - Marcellus/Utica shale play, as well as basins across the US. We have more than...
...Salary: $100.00 - $120.00 We are bringing on an Experienced Oncology Nurse Practitioner or Physician Assistant to assist in our outpatient oncology clinic. The schedule is awesome (4:10s) with the potential to being full remote after a ramp up period!! The focus of this...
Looking for a new job? I"m here to help! I have a Histotechnologist available south of Mooresville, North Carolina! Details- Full-time- Night shift - 1:00am - 9:30am- Opportunities for growth- Full, comprehensive benefits package (PTO, health insurance, life insurance, ...
...We are seeking an enthusiastic Entry-Level Event Marketing Assistant to become an integral part of our dynamic team. This role provides... ...enhance brand awareness . Key Responsibilities: Assist in planning and executing marketing events that align with our brand's...