Job Title: Sr. Manager, Service Desk
Duration: 6 month Contract to Hire
Target Start Date: Immediate
Work Location: Simi Valley, Ca
Top 3-4 Technical Skills
Work Environment
Onsite 5 days a week
Job Description from Client:
Sr Manager, Service Desk Summary The primary role of the Senior Manager, Service Desk is to oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. Evolve current Service Desk processes and metrics. This includes asset management, ITIL processes, metrics, and SLAs. The Senior Manager, Service Desk is also responsible for planning, designing, and analyzing the organization's Service Desk according to best practices, while ensuring high levels of customer service quality and availability. Develop of Service Desk KPIs and plan to improve and grow the level of service maturity. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The Service Desk Manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. The Senior Service Desk Manager will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
Position Responsibilities
Qualifications (Required Skills & Experience)
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you. Beacon Hill. Employing the FutureEmployers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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