Job Description

SUMMARY: The Safety Officer at The Bridge Homeless Recovery Center plays a crucial role in ensuring a safe, well- managed, and welcoming environment for all individuals accessing services, including guests, volunteers, staff, partners, and visitors. The primary focus is on connecting and assisting homeless individuals with basic needs services while ensuring the security and safeguarding of everyone on the premises.   

RESPONSIBILITES:

• Guest Assistance:

  · Document all interactions with guests using mobile or PC devices.

  · Provide directions and assistance to guests, fostering a hospitable culture.

  · De-escalate or intervene in disruptive or inappropriate guest behavior.

• Safety and Security:

  ·   Promote a safe and healthy environment in collaboration with Intake staff.

  ·   Record incidents accurately in the Incident Management Software and notify the Supervisor on duty.

  ·   Ensure compliance with safety rules and guidelines.

  ·   Restrain or detain combative individuals when necessary.

• Security Patrols:

  · Perform security patrols of shelter areas, lobbies, hallways, exteriors, parking lots, public areas, offices, courtyards, and common spaces.

  · Inspect security doors, windows, and gates to prevent breaches.

  · Investigate disturbances, complaints, thefts, vandalism, and incidents.

• Emergency Response:

  · Render or obtain assistance for incidents and emergencies, completing incident reports.

  · Inspect security equipment for tampering and respond to irregularities.

  · Notify local emergency services in case of fire or other emergencies.

• Search and Reporting:

  · Conduct security searches of all guests entering the campus using a metal detector wand.

  · Complete incident reports, including property damage, unusual occurrences, and security equipment malfunctions.

• Traffic Regulation and Training:

  · Regulate vehicular and pedestrian traffic to maintain an orderly flow.

  · Attend and complete mandatory training courses assigned by the Safety Manager.

• Uniform and Professionalism:

  Dress professionally in a designated Bridge Safety Uniform.

MINIMUM QUALIFICATIONS: 

• Preferred associate degree in law enforcement or related field or a minimum of two (2) years of experience in security and/or any Law Enforcement/Military field.

• Obtain and maintain a valid II or III Security license by the Texas Department of Public Safety-Private Security Bureau.

• Completed defensive tactics training or ability to complete a course upon hiring.

• Good working knowledge of security operations, safety practices in a business environment, and enforcement procedures.

PC Skills:

·  Proficiency in computer skills (Windows, Microsoft Word, and Excel).

·   Strong communication skills including email, written, and verbal.

Important Qualities:

·  Compassion for the homeless population and the ability to show empathy in stressful situations.

·   Interpersonal skills to actively listen, establish rapport, and maintain appropriate boundaries.

·  Strong organizational and time management skills for accurate and timely reporting.

·  Problem-solving skills and knowledge of decision-making techniques, de-escalation, conflict resolution, and grievances.

Work Environment:

Thisroleinvolvesasignificantamountofstandingandwalking,withlessthan10%ofthetimespentsitting. TheSafetyOfficermustbeobservant,abletodetectsoundsandnoiseswithinnormalranges,andcapable of lifting 50 pounds.

TO APPLY, FILL OUT THE EMPLOYMENT APPLICATION AND EMAIL IT TO MONAE CONLEY AT UISANG@BRIDGEHRC.ORGALONG WITH THE POSITION YOU ARE APPLYING FOR.

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