Job Description
PSR Supervisor- Pediatric Specialty Clinic Job Summary The PSR Supervisor is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position serves as an office supervisor and functions under the direction of the Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s).
The PSR Supervisor position provides essential leadership and oversight within the Pediatric Ambulatory Services Department, ensuring efficient operations, exceptional patient service, and the ongoing development of a high-performing team. This position encompasses a broad range of responsibilities related to staff supervision, daily operations management, administrative support, and interdepartmental collaboration.
The PSR Supervisor plays a key role in fostering a positive and productive work environment, promoting effective communication, and contributing to the delivery of high-quality, patient-centered care.
Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time worked in each functional area may vary based on the department's operational needs.
Apply By Date: October 4 at 11:59 PM Minimum Qualifications: For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position - A Bachelor's degree in a related area OR equivalent experience/training
- A minimum of one (1) year of supervisory or leadership experience in a clinicals setting
- Demonstrated experience with ICD-10, CPT, and HCPCS coding for insurance and billing
- Experience using Epic (including In Basket and Work Queues) or similar electronic medical record systems (EMR)
- Demonstrated minimum of (1) year of experience navigating health care insurance systems (Medi-Cal, Medicare, HMO, PPO, etc.) to obtain authorizations, schedule appointments, process referrals, and manage billing
- Knowledge of medical office procedures, medical terminology, and healthcare regulations (including HIPAA)
- Knowledge of standard hiring protocols and employment laws
- Proficiency in navigating health care insurance systems and understanding billing processes
- An understanding of human motivation and employee development, with the ability to encourage initiative and growth
- Skill in training, supervising, and offering conflict resolution
- Strong communication and interpersonal skills to interact effectively with patients, staff, and providers
- Excellent organizational and time management skills to handle multiple tasks and priorities
- Problem-solving and decision-making abilities to address issues and implement solutions
- Computer proficiency, including experience with electronic medical records, scheduling systems, and Microsoft Office Suite
- Ability to interview and select qualified candidates using effective screening techniques
- Ability to objectively and constructively evaluate employee performance, provide feedback, and set performance goals
- Ability to administer disciplinary action and implement corrective action plans, up to and including termination, in collaboration with HR and management
- Ability to identify areas for process improvement, develop and implement solutions, and measure outcomes
Preferred Qualifications - Three (3) years of direct customer service and/or call center experience
- Demonstrated experience working in a specialty clinic
- Demonstrated experience working with pediatric patients and their families
Key Responsibilities - 25% - Coordination of Daily Operations
- 25% - Additional Job Functions
- 15% - Computer System Operations
Department Overview The Pediatric Ambulatory Services Specialty Clinics Department at UC Davis Children's Hospital delivers specialized care to infants, children, and adolescents across 9 pediatric specialties clinics: Gastroenterology, Endocrinology, Nephrology, Pulmonary, Allergy/Immunology, Rheumatology, Infectious Disease, Adolescent Medicine, and Pain Management. Our passionate team of physicians, nurses, allied health professionals, and front office staff collaborates to provide family-centered care and achieve the best possible health outcomes for our young patients. We are committed to fostering a welcoming and supportive environment where every child receives expert treatment and compassionate care.
POSITION INFORMATION - Salary or Pay Range: $ 2,593.80 - $4,616.80
- Salary Frequency: Bi-weekly
- UC Job Title: AMBUL CARE ADMSTN SUPV 1
- Appointment Type: Staff: Career
- Percentage of Time: 100% Full-Time
- Shift Hours: (08 hours) Variable shifts
- Location: Glassrock Building, Sacramento, CA
- Union Representation: 99 - Non-Represented (PPSM)
- Hybrid/Remote/Onsite: This position is 100% on-site
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC:
- High-quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for Dental and Vision insurance premiums for you and your family
- Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
- Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Access to free professional development courses and learning opportunities for personal and professional growth
- WorkLife and Wellness programs and resources
- On-site Employee Assistance Program including access to free mental health services
- Supplemental insurance offered including additional life, short/long term disability, pet insurance, and legal coverage
- Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
- Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
- UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity, and inclusion as well as Employee Resource Groups (ERGs) to support our staff Physical Demands
- Standing - Occasional Up to 3 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs. - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs. - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands - Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Occasional Up to 3 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Frequent 3 to 6 Hours
- Customer/Patient Contact - Frequent 3 to 6 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment - Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice
Special Requirements - This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon the successful completion of background check(s), including but not limited to criminal record history background check(s)
- This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements
Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. For the University of California's Affirmative Action Policy, please visit: For the University of California's Anti-Discrimination Policy, please visit: Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply for jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-ZM To apply, visit The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-971082ce43e07745b1b499e63a86eca8 About University of California Davis Health System
UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.
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