Job Description
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description Product Operations Manager, Business Platform
This role is located in San Francisco or Sunnyvale. It can also be located in New York, though may require Pacific time zone meetings where many cross-functional stakeholders are located.
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
Product Operations Managers are LinkedIn’s cross functional team communicators and collaborators shaping products/solutions using analytics to represent the voice of the members and to help improve LinkedIn’s product health and quality. They are relentlessly focused on driving a stellar member/customer experience for the millions of people using LinkedIn’s products, partnering with Product, Engineering, Design, Marketing, and Operations teams to quantify user friction in both new and structured ways, measurably enhance the product experience, and increase internal team efficiency by driving tool improvements and enablement.
A blend of detective work, influencing, analytics, and executive communication make this a unique and exciting role that will provide an opportunity to work with multiple teams across the company and around the globe.
This role is focused primarily on our checkout, payments and billing experiences for online subscribers with our Business Platform team, but may flex across Business Platform (e.g., user and access management, help centers, live chat and Virtual Chat Assistants, internal team tools).
Responsibilities:
- Work with their product, operations, marketing, design, and engineering teams to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, members impacted, revenue impact, other relevant metrics, and illustrations of the user journey to create user empathy.
- Aggregate and analyze member issues using internal tools and queries (i.e., SQL) of all available data sources to gather user insights to influence and shape the product roadmap, help set targets, and to track and communicate post-launch impact.
- Collaborate closely with their product and design teams to ensure operational team processes are factored into new product development plans and designs, and to integrate solutions to identify user experience issues in upcoming versions.
- Drive creation of LinkedIn help center content creation in collaboration with LinkedIn’s content writers, in order to ensure members are able to find answers to the most frequently asked questions.
- Understand and communicate all upcoming product features and user experience changes to key stakeholders like Operations and Marketing, including driving regular reporting and executive-friendly readouts.
- Develop and/or contribute to internal programs to scale best practices and new mechanisms that help improve product quality and health and/or new operating models.
- Occasional travel may be required to LinkedIn office locations to give training, to understand processes, tools and needs, as well as to gather insights from our LinkedIn members.
Qualifications Basic Qualifications:
- Bachelor’s degree or equivalent relevant work experience.
- 4+ years’ experience in one or more of the following areas: Product Operations Management, Management Consulting, Program Management, Operations Management, Product Management, or Project Management.
- 1+ years experience with SQL, R or an equivalent data analytical language.
Preferred Qualifications:
- Experience with Enterprise Software.
- Experience with Payments and Billing.
- Experience in a Voice of Customer role.
- Experience with CRMs, such as: Salesforce, Microsoft Dynamics, etc.
- Experience in gathering business insights and identifying trends from data, including combination of data from multiple sources.
- Strong organizational skills and attention to detail.
- Cross functional collaboration and negotiation skills.
- Strong verbal and written communication skills.
- Experience influencing stakeholders with data.
- Strong ability to deal with ambiguity, adapt, and exhibit a growth mindset.
Suggested Skills:
- SQL
- Influencing and advising
- Stakeholder Management
- Product Management
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $102,000 to $160,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit:
Additional Information Equal Opportunity Statement LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.
Please reference the following information for more information:
Please reference the following information for more information: and
for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link:
Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: Please reference and for more information.
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodations@linkedin.com. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response.
In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link:
San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Global Data Privacy Notice for Job Candidates
This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
Job Tags
Remote job, Full time, For contractors, Work experience placement, Work from home, Flexible hours,