Job Description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and highlight your experiences that directly relate to this position.

For accommodations or questions about this posting, please contact UMSI Human Resources at umsi.human.resources@umich.edu. 

The Online Student Success Manager enhances student engagement and success for a global population of adult learners in an online environment. You will develop and manage strategic programs like academic success coaching, peer-to-peer learning groups, academic skills workshops, and early intervention initiatives. As a member of the Online Programs Team, this role is dedicated to enhancing the academic experience and outcomes for students enrolled in the online Master of Applied Data Science program.

You will grow in a hybrid, collaborative work environment, demonstrating a commitment to working with an accomplished and diverse population of students, faculty, and staff. This is a new position at UMSI and reports to the Associate Director of Online Programs. 

*This is a two-year term-limited position.

Program Development and Management

• Develop and manage academic support programs for online adult learners, including academic success coaching, peer-to-peer learning groups, and academic skills development workshops.
• Create and implement early intervention and outreach strategies for online learners facing academic challenges or needing additional support with technical skills. 
• Collaborate with partners in Academic Programs and Student Life to define student success strategies and implement academic support programs.
• Collaborate with faculty to identify and support learners in course and program persistence.
• Evaluate and assess programs to ensure effectiveness and continuous improvement.
  

Academic Success Coaching

• Provide academic success coaching for online learners through one-on-one appointments and group sessions.
• Support learners in creating goals and plans, developing individualized learning strategies, and navigating university resources.
• Develop and facilitate active learning sessions on topics such as time management, goal setting, learning strategies, and resource connection.

*You may oversee 1-5 temporary student employees.

• Bachelor's degree or equivalent combination of education, certification, and experience in a related field.
• Two years experience in a related role coaching, advising, counseling, and coordinating programs for students.
• A history of establishing positive, respectful, and collaborative working relationships with a diverse population of students, staff, and faculty. 
• Experience using data, including collecting, analyzing, and identifying trends, and making data-driven decisions.

Punctual and regular attendance is required. May require working during non-business hours and on weekends.

*Note: Visa sponsorship is not available for this position.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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