Job Description
We are seeking a dedicated and skilled Help Desk Analyst II to provide essential support for both clients and internal infrastructure. In this role, you will be responsible for managing hardware and software, resolving technical issues, and ensuring the smooth operation of IT systems.
Key Responsibilities:
Provide both onsite and remote technical support to end-users, addressing issues with hardware, software, and peripheral devices.
Manage and monitor helpdesk tickets to ensure efficient resolution of incidents, while taking on assigned project tasks.
Oversee the maintenance and asset management of end-user devices, including mobile phones, desktops, and laptops.
Troubleshoot and configure network issues across Windows, Apple, and Citrix environments, both wired and wireless.
Offer support for mobile devices, including iPhones, iPads, Android devices, and Windows laptops, and configure devices in Intune.
Ensure that security and patching standards are maintained for systems such as SCCM, antivirus, and web filtering on PCs.
Set up and support audio-visual systems within corporate business settings.
Manage Multi-Factor Authentication (MFA) issues, and assist in enabling MFA for users as needed.
Assist end-users with Office 365 applications, and provide support in vendor management tasks.
Troubleshoot hardware issues related to infrastructure and client equipment, and resolve problems with site systems and desktop applications.
Document actions, changes, and procedures in the ServiceNow ticketing system to ensure a thorough and accessible record.
Stay current on technology trends, security policies, and company standards to help identify best practices and alternative solutions.
Collaborate with the IT team to complete tasks efficiently, ensuring high-quality results.
Work with colleagues to solve complex problems and escalate or delegate tasks to the appropriate support team members.
Continuously evaluate and suggest improvements to support practices and procedures.
Key Qualifications:
Proficiency in Active Directory management.
Experience with Server 2016 and Server 2019, as well as familiarity with Server 2012.
MCSE Certification or a comparable IT certification is preferred.
Strong skills in PC hardware setup and troubleshooting.
Understanding of ITIL processes and their practical application.
Experience with ServiceNow and similar ticketing platforms.
Familiarity with CRM platforms such as Zoho.
Knowledge of Azure cloud services.
Expertise in providing mobile device support.
Experience with SCCM for system management.
Familiarity with audio-visual equipment setup and troubleshooting.
Solid experience in server management and maintenance.
Knowledge of network equipment setup and troubleshooting.
Proficiency with Office 365 and related applications.
Understanding of Multi-Factor Authentication (MFA) processes.
Strong troubleshooting abilities, particularly for hardware and network issues within large organizations.
Skills & Attributes:
Excellent problem-solving skills and a proactive approach to resolving issues.
Strong communication skills, both written and verbal.
Ability to manage time effectively, prioritizing tasks and handling multiple responsibilities simultaneously.
Collaborative team player with the ability to work independently when needed.
Adaptable and committed to continuous learning in the ever-evolving field of IT.
This is an excellent opportunity for someone who is passionate about IT support and eager to contribute to a dynamic team. If you're looking to advance your career in a supportive environment, we encourage you to apply!
Employment Type: Temporary
Salary: $ 20.00 27.00 Per Hour
Job Tags
Hourly pay, Temporary work,