Help Desk Analyst Job at Hartwig Staffing, Oklahoma City, OK

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  • Hartwig Staffing
  • Oklahoma City, OK

Job Description

Hartwig Staffing has partnered with a local client looking to add a Help Desk Analyst to their team. Compensation for this role is $50,000.

**This role does not offer remote or hybrid opportunities. Must be in Oklahoma to be considered.**

Skills you'll need:

  • Must have at least 2 years of helpdesk technical support experience and Windows troubleshooting experience.
  • Need to have strong customer service skills, and the ability to work well in a team or individually.
  • Have a good understanding of A+.
  • Proficient in MS Office, and Adobe Acrobat, and experience with server 2016/2019 in an Active Directory environment.

What you'll do:

  • Provide first-level technical support and diagnostics for users' software and hardware needs.
  • Receive incoming calls for technical support and diagnostics.
  • Configure, install and maintain desktop hardware, software, and peripherals.
  • Troubleshoot desktop and network issues via phone and on-site support.
  • Assist with equipment repair and rollouts of software/hardware.
  • Develop, implement, and maintain technical documentation for the department.
  • Collaborate with IS staff members to resolve issues.
  • Perform On-call duties on a regular rotation.
  • Assist with Mobile Iron email accounts for cell phones.
  • Communicate with end users, IS Department Staff, and vendors for troubleshooting.

Why you'd be interested:

  • You get to pick the tickets you work on, not assigned.
  • Get your foot in the door with a well-known company in Oklahoma City.
  • Resolve tickets from start to finish, no escalation.
  • Wonderful opportunity for tons of growth and education.

Job Tags

Contract work, Local area,

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