Job Description

Hartwig Staffing has partnered with a local client looking to add a Help Desk Analyst to their team. Compensation for this role is $50,000.

**This role does not offer remote or hybrid opportunities. Must be in Oklahoma to be considered.**

Skills you'll need:

• Must have at least 2 years of helpdesk technical support experience and Windows troubleshooting experience.
• Need to have strong customer service skills, and the ability to work well in a team or individually.
• Have a good understanding of A+.
• Proficient in MS Office, and Adobe Acrobat, and experience with server 2016/2019 in an Active Directory environment.

What you'll do:

• Provide first-level technical support and diagnostics for users' software and hardware needs.
• Receive incoming calls for technical support and diagnostics.
• Configure, install and maintain desktop hardware, software, and peripherals.
• Troubleshoot desktop and network issues via phone and on-site support.
• Assist with equipment repair and rollouts of software/hardware.
• Develop, implement, and maintain technical documentation for the department.
• Collaborate with IS staff members to resolve issues.
• Perform On-call duties on a regular rotation.
• Assist with Mobile Iron email accounts for cell phones.
• Communicate with end users, IS Department Staff, and vendors for troubleshooting.

Why you'd be interested:

• You get to pick the tickets you work on, not assigned.
• Get your foot in the door with a well-known company in Oklahoma City.
• Resolve tickets from start to finish, no escalation.
• Wonderful opportunity for tons of growth and education.

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