Job Description

We are a leading company in the travel industry, committed to delivering exceptional travel experiences to our customers worldwide. With a strong focus on innovation and quality, we provide a wide range of travel-related services, including flights, accommodations, and curated travel packages. As we continue to expand, we are looking for talented and enthusiastic individuals to join our growing team in Malta.

Position Overview:

We are currently seeking a German-Speaking Customer Advisor to join our team in Malta. This role is an excellent opportunity for someone fluent in German who loves travel and is passionate about providing outstanding customer service. You will be responsible for assisting our German-speaking clients with their travel plans, answering their queries, and ensuring they have a smooth and enjoyable travel experience.

You will play a key role in our customer service department, helping to maintain our high standards of service and contributing to customer satisfaction and loyalty.

Key Responsibilities:

• Customer Assistance: Respond to calls, emails, and live chats from German-speaking customers, providing support with travel bookings, cancellations, modifications, and general travel inquiries.
• Travel Expertise: Provide expert guidance on destinations, travel options, and services to help customers make well-informed decisions and plan their ideal trips.
• Issue Resolution: Address and resolve customer complaints and problems professionally and empathetically, ensuring a positive outcome.
• Booking Support: Help customers navigate the booking process, including making changes and cancellations, while ensuring all information is accurately recorded in our system.
• Continuous Learning: Stay up-to-date on the latest travel industry trends, promotions, and company offerings to provide accurate and relevant information to customers.
• Follow-Up Services: Conduct follow-up communications with customers to ensure they are satisfied with their experience and address any further needs or concerns.
• Team Collaboration: Work closely with other departments, such as sales and operations, to resolve customer issues quickly and effectively.
• Data Management: Maintain accurate and thorough records of customer interactions and transactions in our CRM system for tracking and analysis purposes.
• Compliance and Adherence: Follow company policies, procedures, and regulatory guidelines during all customer interactions.

Requirements:

• Fluent in German (both written and spoken) is essential. Proficiency in English (minimum B2 level) is also required.
• Strong Communication Skills: Excellent verbal and written communication skills with the ability to clearly convey information to customers.
• Customer-Focused Attitude: A strong commitment to providing exceptional customer service and a proactive, problem-solving approach.
• Flexibility and Professionalism: Ability to handle challenging situations calmly and professionally, demonstrating empathy and patience.
• Basic Computer Proficiency: Comfortable using computer systems and software, with a quick ability to learn new tools and technologies.
• Detail-Oriented: Strong organizational skills with a high level of attention to detail to ensure accuracy in bookings and customer information.
• Previous Experience: Prior experience in customer service, a call center, or the travel industry is an advantage but not essential.
• Willingness to Relocate: Open to relocating to Malta if currently residing abroad. A relocation package is available to support the move.
• On-Site Presence: Must be based in Malta and willing to work fully on-site in our office.

What We Offer:

• Attractive Compensation: Competitive salary with performance-based bonuses.
• Health and Life Insurance: Comprehensive health and life insurance plans to support you and your family’s health and well-being.
• Opportunities for Career Advancement: Access to ongoing training and professional development programs to support your career growth within the company.
• Training Programs: Ongoing training to develop your skills and knowledge in the travel industry.
• Energetic Work Environment: A dynamic, collaborative, and multicultural work setting that promotes teamwork and innovation.
• Employee Perks: Enjoy exclusive discounts on travel services and packages as part of our employee benefits program.
• Additional Benefits: Meal allowances, transportation support, and other perks to enhance your work experience.
• Relocation Support: Relocation package available for candidates moving to Malta from abroad (details to be provided during the interview process).

Why Join Our Team?

We believe that our employees are our most valuable asset, and we are dedicated to fostering a supportive, inclusive work environment where everyone can thrive. By joining our team, you will be part of a company that values excellence, teamwork, and a passion for travel. You will have the opportunity to grow both professionally and personally while contributing to our mission of delivering outstanding travel experiences to our customers.

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