Job Description

We are looking for a German-Speaking Customer Advisor to join our team in Malta. This is a fantastic opportunity for fluent German speakers who are passionate about travel and customer service. In this role, you will be responsible for providing exceptional support to our German-speaking customers, helping them plan and book their perfect trips while resolving any inquiries they may have.

You will be an integral part of our customer service team, ensuring that each customer has a positive and seamless experience with our company. Your ability to communicate effectively, solve problems, and provide excellent service will contribute directly to customer satisfaction and loyalty.

Key Responsibilities:

• Customer Support: Respond to incoming calls, emails, and live chat inquiries from German-speaking customers, assisting them with travel bookings, cancellations, modifications, and general travel inquiries.
• Travel Consultation: Provide expert advice on destinations, travel products, and services, guiding customers to make informed decisions and create memorable travel experiences.
• Problem Resolution: Handle and resolve customer complaints and issues in a professional and empathetic manner, ensuring a satisfactory outcome for the customer.
• Booking Management: Assist customers with the booking process, including changes and cancellations, while ensuring all details are accurately captured and processed in our system.
• Knowledge Sharing: Stay updated on the latest travel industry trends, promotions, and company offerings to provide accurate and up-to-date information to customers.
• Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and address any additional needs or concerns.
• Collaboration: Work closely with other departments, such as sales and operations, to ensure a smooth and efficient customer experience.
• Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system for reporting and future reference.
• Compliance: Adhere to company policies, procedures, and regulatory requirements during all customer interactions.

Qualifications:

• Fluent in German (both written and spoken) is a must. Proficiency in English (minimum B2 level) is also required.
• Excellent Communication Skills: Strong verbal and written communication skills with the ability to convey information clearly and effectively.
• Customer Service Orientation: A passion for providing exceptional customer service and a proactive, solution-oriented approach to customer issues.
• Adaptability and Resilience: Ability to remain calm and professional in challenging situations, demonstrating empathy and patience.
• Basic Technical Skills: Comfortable using computer systems and software, with a quick aptitude for learning new tools and technologies.
• Attention to Detail: Strong organizational skills with attention to detail to ensure accuracy in bookings and customer data.
• Previous Experience: Experience in customer service, call center, or the travel industry is beneficial but not mandatory.
• Relocation: Must be willing to relocate to Malta if currently residing abroad. A relocation package is available for the right candidate.
• On-Site Availability: Must be based in Malta and willing to work fully on-site in our modern office.

What We Offer:

• Competitive Salary: An attractive salary package with performance-based incentives and bonuses.
• Health and Life Insurance: Comprehensive health and life insurance plans to support you and your family’s well-being.
• Career Growth Opportunities: Access to continuous learning and development programs to enhance your skills and advance your career within the company.
• Training and Development: Ongoing training to help you develop your skills and knowledge in the travel industry.
• Dynamic Work Environment: A vibrant, collaborative, and multicultural workplace that fosters teamwork and innovation.
• Employee Discounts: Exclusive discounts on travel services and packages for employees.
• Additional Benefits: Meal allowances, transportation support, and other perks to enhance your work experience.
• Relocation Package: Assistance provided for candidates moving to Malta from abroad (details to be discussed during the interview process).

Why Join Us?

We believe that our people are our greatest asset, and we are committed to creating a supportive and inclusive work environment where everyone can thrive. By joining our team, you will be part of a company that values excellence, teamwork, and a passion for travel. You will have the opportunity to grow professionally and personally while contributing to our mission of delivering outstanding travel experiences to our customers.

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