Job Description

Join Our Family as a Full-Time Experienced Hostess at Food & Thought 2, Naples, FL!

Introduction:

Are you a hospitality fanatic who loves creating memorable experiences for every guest? Do you have a passion for making people feel welcome and valued from the moment they step in the door? If so, Food & Thought 2 is looking for you! We are seeking a Full-Time Experienced Hostess who is dedicated to delivering exceptional guest service and ensuring every visitor feels like they’re part of our Family.

About Us:

Food & Thought 2is not just a restaurant; it’s a community hub where health, wellness, and positivity come together. Nestled in beautiful Naples, Florida—voted the #1 best place to live in the U.S.—we are committed to providing an extraordinary dining experience with organically sourced, carefully crafted meals. As our founder, Frank Oakes, always said, "There are no strangers here, only friends we have yet to meet."Join us in creating a welcoming environment where every meal is a celebration of life and community.

Position Summary:

As a Full-Time Experienced Hostess at Food & Thought 2, you will be the warm and welcoming face of our restaurant, setting the tone for an exceptional dining experience. Your enthusiasm for guest service will shine as you manage seating arrangements, handle reservations, and ensure smooth communication between the front and back of house. This role is perfect for someone who is energetic, upbeat, and truly passionate about hospitality.

Key Responsibilities:

• Fanatical About Guest Service:Greet every guest with a smile and a warm welcome, ensuring they feel comfortable and valued from the moment they arrive.
• Seating Coordination:Escort guests to their tables, provide menus, and manage the seating chart efficiently to maintain a smooth flow of service.
• Manage Reservations: Handle reservations in person and over the phone, accurately tracking table availability and wait times to provide precise information to guests.
• Excellent Communication:Answer incoming calls, provide information about the restaurant, answer questions, and take reservations with a friendly and professional attitude.
• Team Collaboration:Work closely with servers, bartenders, and kitchen staff to ensure seamless service and a great dining experience for every guest.
• Maintain Cleanliness:Keep the entrance, waiting area, and hostess stand clean and organized, creating a positive first impression.
• Assist with Special Requests:Address special requests from guests, accommodate seating preferences, and assist with any guest needs to enhance their dining experience.
• Promote Specials and Events:Inform guests about daily specials, promotions, and upcoming events to enhance their visit.
• Problem-Solving Skills: Address and resolve any guest complaints or issues promptly and professionally, ensuring every guest leaves happy.
• Customer Service Excellence:Provide outstanding customer service to ensure every guest has an unforgettable experience.
• Waitlist Management: Manage the waitlist during busy times and provide accurate wait times to guests to manage expectations.
• Ensure Compliance:Adhere to health and safety standards and ensure compliance with all restaurant policies.

Physical Requirements:

• Manual Dexterity: Skilled in both gross and fine manipulation, ensuring precision in handling knives and ingredients.
• Visual Acuity:Peripheral vision and near/far visual accuracy are crucial for maintaining safety and quality.
• Auditory Skills: Effectively hear and respond to instructions in a bustling environment.
• Strength and Stamina: Capable of handling and moving objects weighing up to 50 pounds.
• Standing Endurance:Able to stand and walk for extended periods while maintaining focus and precision.
• Flexibility and Balance: Ability to bend, stoop, kneel, twist, and move fluidly around the restaurant.
• Temperature Tolerance: Comfortable working in diverse temperatures (hot, humid, cold) and tolerating moderate amounts of dust and cleaning agents.
• Allergy-Friendly:Able to handle a wide variety of fresh ingredients without adverse allergic reactions.
• Climbing Confidence:Confidently utilize a step-stool or ladder as needed.
• Balance and Stability:Maintain stability and balance while executing tasks efficiently.
• Clear Communication:Convey instructions clearly and communicate with team members effectively, even in busy or noisy environments.
• Reaching Ability:Capable of reaching below the waist, at the waist, and overhead.

What We Offer:

• Competitive Pay:Enjoy a competitive hourly wage.
• Comprehensive Benefits: Access to health, dental, and vision insurance to keep you and your family healthy.
• Paid Vacation:Take time to relax and recharge with our paid vacation policy.
• Employee Discounts:Enjoy generous discounts on all our delicious menu items and organic products.
• Career Growth:Opportunities for professional development and career advancement in a supportive environment.
• Work-Life Balance: Flexible scheduling options to fit your lifestyle.
• Supportive Community:Be part of a team that feels like family and is committed to making a positive impact in our community.

Qualifications:

• Hospitality Fanatic:A genuine passion for guest service and making people feel welcome.
• Experience:Previous experience as a hostess or in a customer service role is preferred.
• Communication Skills:Excellent verbal communication skills and the ability to engage with guests and team members effectively.
• Reliability: Dependable and punctual, with a strong work ethic.
• Positive Attitude: Energetic, upbeat, and able to work well under pressure in a fast-paced environment.
• Team Player:Willingness to work collaboratively with a diverse team.
• Language Skills:Fluent in English; Spanish is a plus.
• Footwear Requirement:Must wear non-slip shoes for safety on the job; these are not provided by the company.
• Work Authorization: Must be authorized to work in the U.S.
• Age Requirement:Must be at least 18 years old.
• Transportation:Reliable transportation to get to work.

Stay Connected:

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Equal Opportunity Statement:

Food & Thought 2celebrates diversity and is committed to creating an inclusive environment for all associates. We are proud to be an equal opportunity employer.

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