DatamanUSA is looking for a End User Support for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills.
Job Details:
Job Title: End User Support
Location: Baltimore, MD
Duration: 5+ Months
Minimum Education and Experience Requirements:
*) Associate degree.
*) Two years of computer and customer support, applications analysis, and/or data security and testing experience.
*) Verbal and written communication skills.
*) Previous IT experience in government is preferred.
*) Equivalencies. An equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.
Required Skills, Knowledge and Abilities:
*) Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
*) Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
*) Knowledge of current trends and developments in network-based communications systems.
*) Knowledge of computer-based communications protocols.
*) Skill in developing database queries and generating reports.
*) Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
*) Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
*) Ability to analyze, apply logic and solve technology problems.
*) Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
*) Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
*) Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
*) Ability to write detailed technical reports and analyses.
*) Ability to develop a working knowledge of computer systems software and operating systems.
*) Ability to develop systems software and systems software testing procedures.
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