Job Description

Great opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users.

This is a full-time, hybrid role based in Boston, MA

Responsibilities include:

• Assist users with any technical issues (hardware, software, connectivity, etc)
• Work with team on rollouts, upgrades and improvements to systems and processes
• Troubleshoot issues using desk side, phone, email and remote support

Requirements:

• 3+ years of experience working in Desktop Support / Help Desk Analyst Level 3
• Strong hardware, software and network connectivity experience
• Experience with Windows 11, Active Directory, MS Office, etc.
• Onboarding and offboarding users
• Experience with rollouts, upgrades and migrations
• Laptops, Desktops, mobile devices, printers and scanners
• Must have a technical aptitude and enjoy working with end users
• Must be organized, follow through, and make sure issues are resolved in a timely manner
• Fast learner and a team player
• Excellent communication skills
• Bachelor’s Degree in IT preferred, or equivalent experience

This is a full-time, hybrid position with a competitive salary, bonus and a generous benefits package. Normal hours with very little overtime.

If you are interested in this Desktop Support Engineer opportunity, please apply to the post OR email your resume to Dan Gilliam, email: dan.gilliam@cannonsearch.com 

Tags: Desktop Support, Help Desk Analyst, Helpdesk Technician, IT Support, Technical Support Analyst

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