Who is Eleos Health?
Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put,
We want to give clinicians the support they need to do the important work only they can do.
What is this opportunity?
We are looking for a Customer Success Manager to join our growing CS team. The Customer Success Manager will be a key member of our overall team, reporting to the Director of Customer Success. You will be responsible for increasing your accounts’ user engagement and facilitating product adoption. You will be responsible for identifying and leading up-sell opportunities to drive new business growth. You will understand the client’s business needs, KPI and overall success metrics, and design/execute plans to achieve these goals. You will align at all levels of the client’s organization, Executive, Management and Frontline and will be able to tailor your message to the appropriate audience.
Who are you?
You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment. You love building relationships with customers, helping them maximize the value of our system, and being their voice within our organization. You take pride in your superb communication skills. You bring a positive attitude and are an amazing team player. You are excited by the challenge of finding unique solutions to clients’ problems, always looking to push yourself and the organization forward.
How will you contribute?
What qualifications and skills will help you to be successful?
Some nice-to-haves are
This is a unique opportunity to join a startup that is having a meaningful impact on the well-being and mental health of thousands. We have :
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