Job Description

Additional Skills: Ability to learn quickly., Service minded, assertive and congenial., Duties as assigned., Keying, Typing 30 WPM min.

Job Description: Looking for Customer Service Rep-could start out short term but could possibly be considered for longer term need if candidate is the right fit and based on business needs.

Must have:

• 1-2 years of customer service
• 1-2 years of computer experience. (Outlook, teams, word)
• Great verbal and written communication
• 1 -2 years of data entry experience (30 WPM)
• High level of attention to detail.

Responsibilities:

• Responsible for maintaining outstanding customer relationship standards through call quality, problem-solving, ownership over customer issues, and going above & beyond to address all needs.
• Provide support to customers seeking assistance with keying and verifying sales orders, providing delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.
• Resolve customer concerns, including proper escalation channels.
• The Agent must follow through on all commitments made to customers and ensure accurate and timely processing of all requests asked of customer service.
• Proactively communicating potential service issues to customers and internal personnel will be necessary.
• Ability to engage directly with customers while quickly and efficiently providing excellent customer service in real time.

Requirements:

• Equivalent combination of education/work experience will be considered. Prior customer service experience is required.
• Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere
• Can navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals
• Positive, strong phone etiquette, verbal and written communication, active listening, and general business professional skills
• Problem-solving, creativity and attention to detail.
• Process development & root-cause analysis skill set
• Effective conflict management skills while maintaining professional composure.
• Consumer Products Industry Experience a plus.

Job Tags

Similar Jobs